MiU's Products & Designs
Can I customize the phone cases?
Yes you can and it is free.
However, not all phone cases or designs are customizable. All MiU+Illustrator phone cases are customizable. Look out for "Request Customization" tab on the product page.
How to customize the design?
1. Tell us your Idea: You will see the Order Notes box on the checkout page. In that Order Notes section, tell us briefly the customization idea that you have in mind
2. Add Contact details: Remember to also mention your preferred contact details so that we can reach you for any further specifics we might need for your customization request
3. Confirm the Design: We will confirm with you, your customized design before it is sent for production. You will have that one opportunity to make any further changes
4. Your design is sent for production: Once you confirm the design we will send it for production and we will send you an email once it has been shipped
What can you customize?
1. Change Background Color
2. Add text/message on the case
The customizations are currently limited, however, we are working on a customization experience that would enable you to do a lot more and where you become the creators.
Why does my case look different from the picture?
The most sought after printing techniques are are used to print Miu's products, for the most accurate color representation and dept. We also have tried to give an accurate representation of the case type, however it might look different due to the lighting conditions and screen representation of colors.
If you are dissatisfied with any of the outcome of our product, feel free to reach out to us on Facebook or Instagram
How well your phone case protect my phone?
We have multiple phone case types with varied level of protection. On an avg. our phone cases should protect you at least from a 6ft drop.
Although our phone cases provide better protection than an average phone case, we cannot guarantee that your phone cannot be damaged in any drop situation due to the various factor that can come into play.
However, rest assured that with our phone case and our invisible tempered glass, your phone will be protected from any usual day to day drops.
Will your case support wireless charging?
Most cases do support wireless charging. However, some cases such as biodegradable case and some cases made from non-traditional cases do not support wireless charging.
See the product description of the phone case you see like to see if it mentions 'wireless charging supported'
What are your cases made of?
Most of our cases are made from TPU, Synthetic Leather, Polycarbonate, Lexan Plastic and natural materials. They are BPA-Free so that it isn't harmful for you or the earth
Biodegrable cases are made using soil (30%), onions (7.5%), carrots (7.5%), pepper (7.5%), sawdust (1.5%), rice (18%), soybeans (18%), wheat (10%)
Why are your products so expensive?
We try our best to give the best value to our customers as part of our value conscious brand value.
The price you pay is for the product, and also for the people who work in creation of that product. Your dollar helps them sustain.
Please check our Transparent Pricing Policy to know more
Who designs your products?
Some very talented graphic designers and illustrators have created some very resonate-able designs which we have selected to be presented.
Credits have been provided for each design and you should be able to view more of their designs from the instagram links that we have linked.
Do you have a warranty on your products?
We currently are not offering claimable warranties after 30 days of purchasing the product.
All of are phone cases are tested to ensure that it doesn't wear-out in a short period of time. However, natural wear and tear occurs over regular use of the phone and which inevitable for any phone case.
Our phone cases are considered to be on the higher spectrum in terms of durability as they are manufactured by well-known phone case companies such as CaseMate.
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